Call Center Solutions

Products
General Info

Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. Call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center.

Our call center solution has all the features associated with high end and high cost proprietory call center solutions.



Key offerings
  • Automatic call distribution
  • Interactive voice response
  • Voice logger
  • WhatsApp Integration
  • Voice blasting
  • Hosted dialer
  • CRM integration
  • SMS integration
  • Live/current agent monitoring
  • Report and campaign statistics
  • Voicemail to email
  • Missed call alert on agent screen
  • Call history search and dial option
  • Feedback IVR
  • Sticky agent and account based call routing
Call Africa Edge:
  • GSM predictive dialer
  • Auto change of the campaign according to time zone
  • Automatic agent account lock
  • IVR database retrieval
  • Click to call from website
  • Dial-in/dial out multiparty conference
  • Logical Partitioning
Outbound Call Center Suite:

Predictive dialer effectively integrates all outbound processes (Telemarkeitng, Sales, Surveys, Collections) with the life cycle. It precisely manages outbound calling to achieve maximum productivity by supporting various campaign and list management strategies.

Features
  • Manual, progressive & predictive dialing
  • Outbound ACD
  • Longest idle agent based routing
  • Call back scheduling
  • Multiple campaign management
  • Multiple dialing modes
  • Agent inter dialing support
  • Call forward and three way conferencing
  • DNC list management
  • Agent call intervention
  • Real time supervision
  • Music on hold
  • Call transfer
  • Call retrieval
Inbound Call Center Suite

Inbound solution can provide substantial improvement to the productivity of your call center. Skill based routing organizes incoming calls and route them to the most appropriate agents.

Features
  • Interactive voice response
  • Automatic Call Distribution
  • Skill based routing
  • Inbound call pop up
  • Most idle agent based routing
  • Real time supervision
  • Agent call intervention
  • Call back scheduling
  • Call conferencing
GSM Dialer

Run your domestic process with GSM dialer and reduce your telecom expenses by 50%. It also help the enterprise to increase the sales turnaround and effective utilization of leads.

Hosted Dialer Solution

Hosted dialer solution is a plug and play technology for international call centers and is intended for those call centers who want to operate on OPEX model

Add on Features:
  1. Call Center Analytics : Get detail reports on agent behaviour, outliers detection, profiling, QA conformance, gap analysis with add-on feature of call center analytics.
  2. CRM Integration
  3. GSM Integration
  4. WhatsApp Integraation
  5. A2Billing - is a prepaid calling card platform.
Product Variants
  • c5 – For 5 Agents
  • c10 – For 10 Agents
  • c30 – For 30 Agents
  • c60 – For 60 Agents
  • c100 – For 100 Agents