Voice Loggers

Products
General Info

Call Africa voice logger is an ideal call recording solution for any business which ensures to improve better customer services. *Call Africa voice logger system supports ISDN PRI, IP, Analog line and mobile to record all the incoming and outgoing calls for quality monitoring, training, disputes resolution and regulatory compliances. With its advanced features, flexibility and easy to use, it helps the organization to increase the productivity and customer satisfaction with higher quality management.



General Features
  • 100% automatic call recording (both inbound & outbound)
  • Enterprise architecture with multi channel recording with T1/E1, Analog, IP and Mobile
  • Interoperable with any PBX and IP PBX
  • Format recording – WAV, GSM
  • Search and download files based on date, time, source, destination and duration
  • Access and delete recording files with supervisor access
  • Web based configuration management and reporting
  • Download voice files remotely via web browser
  • Monitor storage space via GUI
  • Caller ID for all incoming calls
  • Automated archiving
  • Access control for better security
  • Export call with report in HTML / Excel Format
  • Easily integrate with astTECS’s voice analytic tool

Application Scope

1. Financial Institutions – Banks, Stock Broking Firms

As per new mandate from SEBI and RBI, it is mandatory to implement call recording solution by all banks, Stock Broking Firms and other Financial institutions. Recording provides immediate access to voice files for audit in case of any dispute and helps to resolve the issue quickly. Search for a specific call and play back or download instantly from our web interface.

2. Call Centers – ITES/BPO

Enhance the customer services and agent productivity by tracking all the agents calls and their behaviour with the customers for training purpose and improving quality of service. It ensures to resolve customers queries quickly and on time. Store the recordings for future references.

3. Business Enterprises- IT, Real Estate, SMEs, Media Houses, Service Firms

Administer and minimise the risk of potential discontent among customers due to unsatisfactory customer service. Keep track of all calls and check whether the queries are addressed quickly to ensure organisational compliance.

4. Tourism & Hospitality – Hotels, Resorts, Railways, Car Rentals, Airline, Travel Agents.

Record all calls for distributing information, reservation, cancellation etc. It provide an organized and efficient way to accurately manage, track, and bill guests for their telecom usage. Analyze the efficiency and effectiveness of the staffs on how calls are being handled and provide training to meet company compliance. Provides consolidated data for all branches to a centralised location to understand the performance of each location.

5. Health Care Sector – Hospitals, Clinics, Pharmacy.

Record prescriptions issued verbally over phone, maintain call records for historical accuracy and ensure that the patient enquiries are dealt promptly and effectively over phone.

6. Educational Institutions – Schools, College, Hostels, On-line training

Call recording and audit will help the management to monitor and track school staff’s activities and measure customer satisfaction for the services rendered. Recording will help to gather feedback and plan required actions to overcome the shortfalls. It helps to maintain regulatory compliance and improve the communication between customers and the service providers.